Privacy Policy

1.Who We Are and What This Covers

This Privacy Policy explains how [REGISTERED LEGAL ENTITY NAME], an Arizona limited liability company doing business as Home Source ("Home Source," "we," "us," or "our"), collects, uses, discloses, sells, and shares personal information.

It applies to theonlyhomesource.com and its subdomains, our estimate and booking flows, our roof-measurement tool, and our emails, calls, and text messages (together, the "Service"). It does not apply to the Blitz marketplace at blitz-live.com, to any contractor, or to any other third party — each has its own privacy practices and its own policy, and you should read theirs.

The Service is intended for users in the United States. We are the controller (or "business," under California law) for the information described here.

2.Information We Collect

2.1 Information you give us

2.2 Information collected automatically

2.3 Information from other sources

We obtain property and imagery data from third-party providers, including Google Maps Platform and the Google Solar API, which return aerial and satellite imagery, roof plane geometry, surface area, and pitch for the address you enter. We may also receive information from advertising platforms about how you reached us, and from Blitz or a contractor about the outcome of your appointment.

2.4 What we do not collect

We do not knowingly collect Social Security numbers, driver's license numbers, financial account or payment card numbers, health information, biometric data, precise geolocation, or login credentials. We do not collect sensitive personal information for the purpose of inferring characteristics about you. Please do not send us any of this — if you do, we will delete it. We do not process payments from homeowners at all, so we never handle homeowner payment data.

3.How We Use Your Information

• To generate your estimate — running your answers and property measurements through our pricing models
• To create and fill your appointment — packaging your request and offering it to contractors through Blitz
• To communicate with you — confirming your appointment, sending reminders, following up, and answering questions
• To operate and improve the Service — debugging, analytics, measuring which questions and pages perform, and refining our estimating models
• To market — running and measuring advertising campaigns, building audiences, and sending you offers you can opt out of at any time
• To protect the Service — detecting fraud, duplicate and fake submissions, abuse, and security incidents
• To comply with law — retaining consent records, honoring opt-outs and do-not-call obligations, responding to legal process, and establishing or defending legal claims

We do not use your personal information to train third-party generative AI models, and we do not permit our service providers to do so.

4.How We Share, Sell, and Disclose Your Information

4.1 Contractors, through Blitz

What the acquiring contractor receives: your name, phone number, email address, service address, the project details you provided, your estimate range, any photographs you uploaded, the aerial image and measurements of your property, and your selected appointment date and window. The contractor receives this so it can contact you and perform the visit you asked for. Contractors are contractually restricted from reselling, re-brokering, appending, or reusing your information for unrelated marketing — see Section 11 of our Terms of Service — but each contractor is an independent business responsible for its own privacy practices, and we cannot control what a contractor does after it receives your information.

One buyer, not many. We do not distribute a single request to multiple competing contractors, and we do not sell homeowner contact lists to marketers, data brokers, aggregators, or list resellers.

4.2 Service providers

We disclose information to vendors who process it on our behalf and only on our instructions: hosting and content delivery, form and data processing, CRM and email and SMS delivery, telephony and call recording, analytics, mapping and property data, error monitoring, and professional advisors. They are bound by contract to use the information only to provide their service to us.

4.3 Advertising and analytics partners

We use advertising and analytics technologies — including the Meta Pixel and Google's advertising and analytics tags — that let those companies collect device and activity data directly from your browser, and that may involve sending them hashed identifiers such as an email address or phone number for conversion matching. Under California and several other state laws, this constitutes "sharing" for cross-context behavioral advertising and may also constitute a "sale." You can opt out — see Section 10.

4.4 Legal and safety

We may disclose information when we believe in good faith it is necessary to comply with law, subpoena, warrant, or other legal process; to enforce our Terms; to detect or prevent fraud or security issues; to protect the rights, property, or safety of Home Source, our users, or the public; or to establish or defend legal claims. Where lawful and practical, we will try to notify you of a legal demand for your information.

4.5 Business transfers

If Home Source is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its assets, your information may be transferred as part of that transaction. We will require the recipient to honor this Policy or notify you of any material change.

4.6 Categories disclosed in the last 12 months

In the preceding twelve months we have disclosed, sold, or shared the following categories for the purposes described above: identifiers; property and project information; commercial information; internet and network activity; approximate location inferred from IP or address; audio (call recordings); and inferences drawn from the above. We sold or shared identifiers, property and project information, and internet activity to the recipients named in Sections 4.1 and 4.3. We have not sold or shared the personal information of any consumer we know to be under 16 years of age.

5.Cookies, Pixels, and Tracking Technologies

We and our partners use cookies, pixels, tags, local storage, and similar technologies to run the Service, remember your progress through a form, measure performance, and deliver and measure advertising.

Most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies will break the Service.

5.1 Global Privacy Control

We honor the Global Privacy Control (GPC) and other recognized universal opt-out signals. If your browser or extension transmits GPC, we treat it as a valid request to opt out of the sale and sharing of personal information associated with that browser, and we apply it regardless of which state you live in. Because a browser signal is tied to a device and not to a person, it cannot reach information already submitted through a form — for that, use Section 10.

5.2 Do Not Track

Browsers' "Do Not Track" signals have no agreed standard, and we do not respond to them. We do respond to GPC, as described above.

6.Calls, Texts, and Call Recording

When you check the consent box and submit a request, you give prior express written consent for Home Source and the one contractor who acquires your appointment to contact you at the number you provided — including by autodialer, prerecorded or artificial voice, and SMS or MMS. Consent is never a condition of getting an estimate.

We retain a durable record of that consent — the exact language shown, the page, and a timestamp — as required to demonstrate compliance with the Telephone Consumer Protection Act and state telemarketing laws.

To stop: reply STOP to any text, say "stop calling" on any call, click unsubscribe in any email, or write to optout@theonlyhomesource.com. We honor revocations made by any reasonable method within ten business days at the outside, and usually much sooner. We may send one confirmation text and nothing after that. If a contractor is already contacting you, tell the contractor directly as well.

Calls with Home Source may be monitored or recorded for quality, training, and compliance, with notice where the law requires it. Tell us if you would rather not be recorded.

7.How Long We Keep Information

We keep information longer where a legal hold, investigation, or pending claim requires it. When retention ends, we delete or de-identify.

8.Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, and vendor diligence. That said, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for the security of any device or email account you use to communicate with us. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by applicable law.

9.Children

The Service is for adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. We do not knowingly sell or share the personal information of consumers under 16. If you believe a minor has given us information, write to privacy@theonlyhomesource.com and we will delete it.

10.Your Choices and How to Opt Out

Timing matters. Opting out stops future sales and sharing. If a contractor has already acquired your appointment, we cannot claw that information back — but we will notify the contractor of your request and stop any further transfer.

Marketing email: click unsubscribe in any message. Texts and calls: see Section 6. Advertising: you can also opt out through optout.aboutads.info, optout.networkadvertising.org, and your device's ad-tracking settings. Do Not Call: register at donotcall.gov, and tell us directly to add you to our internal do-not-call list.

11.State Privacy Rights

Depending on where you live, you may have some or all of the rights below. As a matter of policy we extend the core rights — access, deletion, correction, and opt-out of sale and sharing — to every U.S. resident who asks, whether or not your state has a law requiring it. Arizona, where we are based, does not currently have a comprehensive consumer privacy statute; we honor these requests anyway.

• Know and access — what we collected, the sources, the purposes, the categories of recipients, and a copy of the specific pieces of information we hold
• Delete — subject to exceptions, including our obligation to keep consent and do-not-contact records
• Correct — fix inaccurate personal information
• Opt out of sale and sharing — including targeted advertising
• Opt out of profiling — we do not make decisions producing legal or similarly significant effects about you through automated profiling; our estimating model prices a project, it does not evaluate you
• Limit use of sensitive personal information — we do not collect sensitive personal information for purposes requiring a limit right
• Portability — receive your information in a portable format
• Non-discrimination — we will not deny service, charge you differently, or provide a lesser experience because you exercised a right
• Appeal — if we deny a request, you may appeal (see below)

11.1 How to make a request

Email privacy@theonlyhomesource.com or write to the address in Section 13. Tell us what you want and give us enough information to find your records — typically the phone number, email, or service address you used. We will verify your identity by matching what you give us against what we hold; for sensitive requests we may ask for more. We respond within 45 days, and may extend once by another 45 days with notice.

Authorized agents may submit requests with written permission signed by you, and we may contact you to confirm. A GPC signal is accepted as an opt-out without verification.

11.2 Appeals

If we deny your request, you may appeal within 30 days by replying to our decision or writing to privacy@theonlyhomesource.com with "Appeal" in the subject. We will respond in writing within 45 days (60 in Connecticut and Colorado) explaining our reasoning. If we deny the appeal, you may complain to your state attorney general.

11.3 California — additional disclosures

Under the CCPA as amended by the CPRA: the categories we collect, the sources, business purposes, and categories of recipients are in Sections 2, 3, and 4. We do sell and share personal information as those terms are defined. We do not collect or process sensitive personal information for purposes that would trigger the right to limit. California's "Shine the Light" law (Civ. Code § 1798.83) permits residents to request information about disclosures to third parties for direct marketing; send that request to the privacy address above.

11.4 Nevada

Nevada residents may direct us not to sell certain covered information by writing to privacy@theonlyhomesource.com.

12.Third-Party Services We Rely On

Links to third-party sites are provided for convenience. We are not responsible for their content or privacy practices.

13.Changes and Contact

We may update this Policy. We will change the "Last updated" date and, for material changes — such as a new category of recipient or a new purpose — provide additional notice before the change takes effect. Continued use after the effective date means you accept the update.

If you have an unresolved concern, you may contact your state attorney general's consumer protection division.